Healthcare Access and Drivers of HealthÌý
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We work continuously to improve access to healthcare for all individuals, regardless of their background, health status, or social circumstances.
Expanding Access Through Partnerships
We know each state, individual, and family is unique, and collaboration is key to removing barriers to access. From provider accessibility initiatives to innovative access to healthcare programs, we strive for continuous improvement and expansion of our services to better meet our members’ needs every day.
Virtual Care
²»Á¼Ñо¿Ëù recognizes that virtual care not only helps ensure continuity of care but can enhance our members’ physical and behavioral healthcare experience. Through national telehealth partnerships, we aim to deliver quality-focused, patient centered care in the way that works best for our members — easily accessible when they need it. In 2024, ²»Á¼Ñо¿Ëù partnered with telehealth vendors to provide over 13 million virtual visits to our members. We continue to expand our virtual care network with a focus on holistic delivery of care to include providers covering primary care, urgent care, pediatrics, dermatology, substance use treatment, and behavioral health.
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²»Á¼Ñо¿Ëù partnered with telehealth vendors to provide over 13 million virtual visits to our members.Ìý
Improving Care for People with Disabilities
²»Á¼Ñо¿Ëù’s Provider Accessibility Initiative (PAI) was designed in collaboration with the National Council on Independent Living (NCIL). It champions equal access to quality healthcare and services that are physically and programmatically accessible to our members with disabilities and their companions. PAI increases the percentage of ²»Á¼Ñо¿Ëù providers who meet minimum federal and state disability access standards. The initiative also focuses on improving the accuracy and transparency of disability access data in provider directories.
The PAI’s Barrier Removal Fund (BRF) offers in-network providers funding for enhancements to their healthcare facilities to increase access and ease of care for patients with disabilities. Since 2018, the BRF has contributed over $2.6 million in grants to more than 280 providers across 16 states.
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Access to Care and Drivers of Health
²»Á¼Ñо¿Ëù champions access to care to ensure the people in the communities we serve can attain their highest level of health regardless of where they live, financial status, level of education, race, language, gender, or other factors. We are committed to addressing the barriers, such as limited access to safe, affordable housing and healthy food, that impact access.
We are building on a track record of deep partnerships with key community organizations committed to advancing access to care. We have implemented initiatives directly impacting maternal and child health, foster care and rural health, as well as initiatives to strengthen the foundational enablers of our work. This work includes developing partnerships with like-minded organizations, building evidence-based guidelines and frameworks, improving and standardizing data needed to inform the design of our benefits, and building culturally appropriate clinical programs and diverse provider networks.
In 2024, ²»Á¼Ñо¿Ëù subsidiary Managed Health Services (MHS) announced the creation of MHS Serves, a $12 million statewide access to care program. The program focuses on reducing health disparities by supporting key community-based programs and resources across Indiana. Until 2030, MHS Serves will provide a minimum of $2 million annually to institute partnerships and innovations focused on access to care.
Buckeye Health Plan of Ohio partnered with Cityblock, a value-based healthcare provider, to connect providers with members who have not engaged with their primary care provider in the last 12 months. By working with members to complete their annual well-visit, Cityblock providers can focus on improving preventive care, addressing chronic conditions, reducing unnecessary emergency room visits and more.
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See how our California plan, Health Net, deployed tablets and kiosks in key locations like medical centers and community organizations, so members can easily access resources and services to address their individual care and social factors impacting health.
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INNOVATIVE PARTNERSHIPS